Randolph Brooks Federal Credit Union

Trust and Estate Services Business Development Officer

Location: San Antonio, Texas

Workplace Type: Hybrid

Job Type: Full-Time

This position is for our ASC location (main campus) located at:   

1 Ikea-RBFCU Pkwy

Live Oak, TX 78233

To apply for this position, send resume to recruitment@memberstrust.com. 

Randolph Brooks Federal Credit Union (RBFCU), in partnership with Members Trust Company (MTC), is seeking a dynamic and experienced Business Development Officer to join our Trust and Estate Services team. The successful candidate will be responsible for driving growth and expanding our trust and estate services book of business. This role requires a sales professional with a deep understanding of trust and estate planning, exceptional relationship-building skills, and a proven track record in business development.

Why a career at RBFCU?

Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion.

Recognized for financial stability, our credit union consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States.

We’re frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country.

Essential Functions & Responsibilities:

  • Business Development Results: Drive sales of trust and estate solutions through networking with regional centers of influence, internal channels of the credit union and personal networks.

  • Client Acquisition: Identify and pursue new business opportunities, including high-net-worth individuals, families, and businesses in need of trust and estate services.

  • Relationship Management: Build and maintain strong relationships with clients, attorneys, accountants and other key stakeholders including CU team members.

  • Sales Goals: Achieve and exceed annual sales targets for new trust accounts, assets under management (AUM), and related services.

  • Product Knowledge: Maintain a deep understanding of trust and estate products and services offered by Members Trust Company.

  • Client Presentations: Deliver compelling presentations to prospective clients and partners.

  • Collaboration: Work closely with internal partners and the Trust and Estate Services team to ensure seamless service delivery and client satisfaction.

  • Compliance: Ensure all business development activities comply with regulatory requirements and company policies with ethics at the forefront.

  • Reporting: Provide regular reports on business development activities, pipeline status, and sales performance to senior management at RBFCU/MTC while maintaining current opportunities in the CRM.

  • Seminars/Webinars: attend and follow-up on potential leads.

Requirements:

  • Bachelor’s Degree, preferably in Business, Finance, Law or related field. Advanced degree or professional certification (e.g., CFP, CTFA, JD) is a plus

  • Minimum of five years’ experience in business development, sales, or relationship management within the trust and estate services industry.

  • Must be able/willing to commute to the work location at: 1 Ikea-RBFCU Pkwy, Live Oak, TX 78233. 

  • Strong understanding of trust and estate planning principles and products

  • Excellent communication, negotiation, and presentation skills

  • Proven ability to build and maintain relationships with high-net-worth clients and professional advisors

  • Strategic thinker with the ability to develop and execute business development plans

  • Self-motivated, positive attitude, with a results-driven approach

  • Proficiency in CRM software and Microsoft Office Suite

  • Integrity: Demonstrates high ethical standards and integrity in all dealings

  • Client-Focused: Committed to providing exceptional service and building long-term client relationships

  • Team Player: Works collaboratively with colleagues and contributes to a positive team environment

  • Adaptable: Able to adapt to changing market conditions and client needs

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU is proud to offer a comprehensive benefits package, including:

  • 401(k) with matching incentives — up to 10 percent

  • Competitive pay

  • Medical, vision and dental benefits available to employees and their families from the first day of employment

  • Tuition reimbursement plans

  • Life insurance

  • Pharmacy discount programs

  • Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options

  • Paid time off

  • Parental leave

  • Company-paid benefits include:

  • Long-term disability

  • Basic life insurance

  • Wellness program

  • Credit-monitoring service

  • Employee assistance program

  • Training and volunteer opportunities